01 · Managed IT and Cloud Operations
Managed IT and Service Desk
A dedicated team answering your staff, fixing the daily problems, and keeping the estate healthy.
Managed IT and Cloud Operations
Managed IT and Service Desk
A dedicated team answering your staff, fixing the daily problems, and keeping the estate healthy.
Showing 1 of 8
- 1Onboard the estate
- 2Agree service levels
- 3Support daily
- 4Maintain proactively
- 5Report and reduce
What We Do for You
- Answer staff requests by phone, email and chat within agreed times.
- Fix devices, accounts, printers, software and access issues.
- Keep an inventory of every device, licence and warranty.
- Patch and monitor systems on a schedule.
- Report monthly on volume, resolution time and recurring causes.
How this is bought: Bought as a monthly managed service on a rolling term, with a written service schedule. Build an estimate for your case.
Service desk hours are agreed per client in the service schedule, including any out-of-hours or weekend cover.
Our Approaches Explained
Tiered support model
First line resolves the common issues; specialists take what needs them, under one ticket.
Service level agreement
Written response and resolution times per priority, measured and reported.
Asset and licence management
Knowing what you own, what it costs and when it expires.
Proactive maintenance
Patching, disk, backup and health checks before they become tickets.
Root cause reduction
Fixing the cause of repeat tickets instead of closing them faster.
The Standards We Work To
ITIL service managementSLA and OLA practiceRMM and asset tooling
We follow the structure and controls these standards describe. We do not claim to be certified against them - where you need a formal certificate, we prepare the evidence and an accredited body performs the audit.
What You Get
- Service desk with agreed hours
- SLA document
- Asset and licence register
- Maintenance schedule
- Monthly service report
Tickets answered inside target93%
Estate under active monitoring96%
Repeat causes fixed at source71%
These are the areas clients most often ask us to improve. Your project sets its own targets, measured and agreed with you.
Before You Sign
Service hours, response targets and escalation are set in a written service schedule. Support reduces disruption; it does not warrant uninterrupted operation of systems ARRIX does not control.