01 · Managed IT and Cloud Operations
Managed IT and Service Desk
A dedicated team answering your staff, fixing the daily problems, and keeping the estate healthy.
Services
Managed IT and Cloud Operations
The day-to-day running of your technology: support, cloud, networks, backups and integration.
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- 1Review the estate
- 2Agree service levels
- 3Run it daily
- 4Monitor and improve
- 5Report monthly
Someone to run your technology so your team can run the business: a service desk your staff can call, cloud and networks kept healthy, backups that actually restore, and systems that talk to each other.
- Tiered service desk against written SLAs, with RMM, patch and asset management across the estate.
- Cloud migration by assessed workload (rehost, replatform, refactor, repurchase, retire, retain) onto a governed landing zone.
- FinOps allocation, rightsizing, commitment planning and unit economics reporting.
- Backup to the 3-2-1-1-0 rule with immutable copies and scheduled restore tests against agreed RTO/RPO.
- Integration by documented APIs with idempotency, retries and reconciliation monitoring.
- SLA
- The agreed time to answer and to resolve, by priority.
- RTO / RPO
- How fast you must be back, and how much data you can afford to lose.
- FinOps
- Managing cloud spend as a discipline rather than a surprise.
- Landing zone
- The accounts, networks and guardrails prepared before workloads arrive.
Explore Each Part of This Service
Managed IT and Service DeskA dedicated team answering your staff, fixing the daily problems, and keeping the estate healthy.Cloud Migration and ModernisationMoving what should move, modernising what deserves it, and leaving the rest alone.Cloud Cost Management (FinOps)Cloud bills grow quietly. This makes the spend visible, attributable and smaller.Microsoft 365 and Google Workspace AdministrationYour everyday platform administered properly: accounts, licences, mail, files and security settings.Backup and Disaster Recovery as a ServiceCopies you can actually restore from, and a plan that has been rehearsed rather than written.Network and Connectivity ManagementOffices, branches and remote staff connected reliably, monitored, and fixed before people complain.Systems Integration and API ServicesMaking your systems talk to each other so people stop copying data between them.Legacy System ModernisationOld systems that still run the business, moved forward without stopping the business.
More from this service area is on the way. Ask us what you need and we will tell you what is available today.
Estate under active monitoring96%
Tickets answered inside target93%
Backups tested with timings90%
These are the areas clients most often ask us to improve. Your project sets its own targets, measured and agreed with you.
Not Sure Which One Fits?
Tell us the problem in your own words and we will point you to the right starting point.