01 · AI Agents
Customer Service Agent
Answers the questions your team answers fifty times a week, and hands the rest to a person.
AI Agents
Customer Service Agent
Answers the questions your team answers fifty times a week, and hands the rest to a person.
Showing 1 of 10
- 1Gather knowledge
- 2Ground and configure
- 3Set escalation
- 4Launch
- 5Review and improve
What We Do for You
- Build the approved knowledge base it answers from.
- Deploy it on your website, chat and messaging channels.
- Set the escalation rules and the warm handover to your team.
- Review real transcripts weekly and improve the answers.
- Report deflection, escalation and satisfaction monthly.
How this is bought: Available as an assessment, a defined project, or a monthly managed service. Build an estimate for your case.
Our Approaches Explained
Grounded answering
Replies come from your approved content and cite it, rather than being invented.
Intent recognition
Working out what the customer actually wants before answering.
Warm handover
The human receives the whole conversation, so nobody repeats themselves.
Containment measurement
Counting questions genuinely resolved, not conversations merely ended.
Tone and boundary rules
What it may promise, refund or commit to - and what it must never say.
The Standards We Work To
Retrieval-augmented generationCSAT on assisted conversationsOWASP Top 10 for LLM Applications
We follow the structure and controls these standards describe. We do not claim to be certified against them - where you need a formal certificate, we prepare the evidence and an accredited body performs the audit.
What You Get
- Knowledge base
- Deployed assistant across channels
- Escalation rules
- Weekly transcript review
- Performance report
Answers grounded in approved content100%
Common questions handled first contact76%
Escalations reaching a person100%
These are the areas clients most often ask us to improve. Your project sets its own targets, measured and agreed with you.