01 · AI Agents
Customer Service Agent
Answers the questions your team answers fifty times a week, and hands the rest to a person.
Services
AI Agents
The agents businesses ask for most - customer service, social media, scheduling, sales, documents, finance, recruitment and operations.
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- 1Choose the agent
- 2Give it your knowledge
- 3Set its limits
- 4Test adversarially
- 5Launch and improve
An AI agent is software given a job, your information, and a set of tools - so it can do the repetitive part of that job and ask a person when it should. These are the ones businesses ask for most often.
- Retrieval-augmented answering over permission-aware indexes, with citation of source.
- Typed tool-calling through scoped credentials; every action logged and reversible.
- Human-in-the-loop gates on consequential actions, configurable per agent.
- Evaluation sets and adversarial testing, including prompt injection, before release.
- Monitoring for drift, misuse and cost, with scheduled review after launch.
- AI agent
- A model given tools and a task, able to take steps rather than only reply.
- Tool calling
- The defined actions an agent may take in your systems.
- Guardrail
- A rule that stops the agent doing something it must not.
- Deflection
- A question fully answered without needing a person.
Explore Each Part of This Service
Customer Service AgentAnswers the questions your team answers fifty times a week, and hands the rest to a person.Social Media AgentDrafts, schedules and monitors your social content - with a person approving before anything is published.Communication and Scheduling AgentHandles the back-and-forth of arranging meetings, reminders and follow-ups across your inbox and calendar.Sales and Lead Qualification AgentEngages every enquiry immediately, asks the qualifying questions, and books the ones worth your time.Document and Knowledge AgentReads your documents, answers questions from them, and extracts the fields you need into your systems.Finance and Invoice AgentReads invoices and receipts, matches them, and prepares the entries for your approval.Recruitment and Screening AgentScreens applications against your scorecard, answers candidate questions, and schedules interviews.Operations and Workflow AgentWatches your queues and systems, moves routine work along, and raises what needs a human.Research and Market Intelligence AgentGathers, reads and summarises what is published about your market, competitors and customers.Industry Specialist AgentsThe same machinery tuned to one industry: its vocabulary, its documents, and its rules.
ARRIXAI automationVery High demand
AI workflow automation
Reduce manual work.
Start with: One governed workflow with intake, routing, AI assistance, approval, and reporting.
ARRIXAI assistantsVery High demand
AI customer service assistant
Answer customer questions.
Start with: Public support assistant with knowledge base, escalation path, and contact capture.
ARRIXIndustry AI assistantsVery High demand
Domain-specific AI assistant
Legal intake.
Start with: Industry-specific assistant with approved knowledge, guided intake, escalation, and safety controls.
ARRIXAI automationVery High demand
Multiagent workflow system
Coordinate departments.
Start with: Two coordinated AI assistants with one workflow, human approval gates, logs, and staff dashboard.
Agents with written action limits100%
Consequential actions requiring approval100%
Agents reviewed after launch95%
These are the areas clients most often ask us to improve. Your project sets its own targets, measured and agreed with you.
Not Sure Which One Fits?
Tell us the problem in your own words and we will point you to the right starting point.