01 · Business Telephoning
Cloud Phone Systems and Numbers
A business phone system that works from any desk, any country, on any device.
Services
Business Telephoning
Business phone lines, call handling and calling campaigns, run for you from anywhere in the world.
Showing 1 of 4
- 1Plan numbers and flows
- 2Configure the system
- 3Train the people
- 4Run and record
- 5Report and improve
Proper business phone lines that reach you wherever you are, calls answered and routed to the right person, and outbound calling campaigns run by trained people - without buying a phone system or hiring a floor of staff.
- Cloud PBX over SIP/WebRTC with E.164 numbering and number portability.
- Skills-based routing, IVR, queues and callback with defined service level targets.
- CRM telephony integration so every call attaches to the customer record.
- Call recording with lawful consent notices and defined retention.
- Do-not-call screening and calling-hours compliance on every outbound campaign.
- VoIP
- Phone calls carried over the internet rather than a traditional line.
- IVR
- The recorded menu that finds out why you are calling.
- DID
- A direct dial number for a person or team.
- Do-not-call register
- A list of numbers that may not be called for marketing.
Explore Each Part of This Service
Cloud Phone Systems and NumbersA business phone system that works from any desk, any country, on any device.Inbound Call Handling and RoutingEvery call answered, understood and sent to the right person the first time.Outbound Calling and Telesales SupportStructured calling campaigns run properly, recorded, and measured - within the rules.Call Recording, Quality and AnalyticsKnowing what is actually said on your calls, and improving it deliberately.
ARRIXBusiness Communications & Contact CentreQualified demand
Business Telephony & Managed Voice Services
Improve business reachability.
Start with: Discovery, an approved numbering and routing plan, configured voice platform, user setup, test evidence, administrator guidance, and support transition.
ARRIXBusiness Communications & Contact CentreQualified demand
Contact Centre & Customer Interaction Services
Improve customer response.
Start with: Interaction and queue plan, configured contact-centre platform, IVR and routing, agent setup and training, service-level reporting, and support transition.
Calls answered inside target90%
Calls logged to a record95%
Campaigns screened for compliance100%
These are the areas clients most often ask us to improve. Your project sets its own targets, measured and agreed with you.
Not Sure Which One Fits?
Tell us the problem in your own words and we will point you to the right starting point.